Frequently Asked Questions
Are your treats natural?
We offer a carefully selected range of natural treats, alongside other pet products. Please check each individual product listing and packaging for full ingredients and suitability information.
Are your treats suitable for all dogs?
Every pet is different. Treats should be given as part of a balanced diet and in moderation. Always check the individual product information and packaging for suitability, feeding guidance and any specific warnings.
How should I store my treats?
Storage requirements can vary between products. Please follow the storage instructions shown on the product packaging. As a general rule, keep treats sealed and stored in a cool, dry place unless the packaging states otherwise.
What are your treat boxes?
Our treat boxes contain a selection of treats chosen from the Coco & Co. range. The contents change regularly, so the treats shown on a listing are examples only and are not guaranteed to be included in every box.
How many treats will be in a treat box?
Our boxes are designed to offer a varied selection, with some boxes containing 20 or more individual treats. Exact contents and quantities can vary depending on availability and the products included at the time.
Do you offer Subscribe & Save?
Yes. We offer Subscribe & Save on selected treat boxes, giving you 10% off your subscription price.
Which products are available with Subscribe & Save?
Our current subscription options include Coco's Chew Box, Coco's Surprise Box, Coco's Taster Box and Coco's Ultimate Treat Box.
How does Subscribe & Save work?
Your first subscription order is placed when you subscribe. Your subscription then renews automatically each month, with future renewal orders scheduled for the 1st of each month. A 10% saving applies from your first order onwards.
Can I cancel my subscription?
Yes. Customers can cancel their subscription after the initial order. Please see our Subscribe & Save page for more information.
Can the contents of a subscription box change?
Yes. Treat box contents can change from time to time depending on availability. Any specific products shown in a box listing are examples and are not guaranteed to be included in every subscription box.
What is the Coco & Co. Pet Partners programme?
Our Coco & Co. Pet Partners programme is for pet professionals, businesses and creators such as groomers, dog walkers, breeders and influencers who want to promote Coco & Co.
How much does it cost to become a Pet Partner?
Nothing. Joining the Coco & Co. Pet Partners programme is completely free. There are no joining fees, subscriptions or costs to become a Pet Partner.
What do Pet Partners receive?
Accepted Pet Partners receive free samples, the marketing materials they need to promote Coco & Co., and their own unique Pet Partner code.
How much commission do Pet Partners earn?
Pet Partners earn 10% commission on qualifying sales made using their unique Pet Partner code.
How do I become a Pet Partner?
You can apply through our Pet Partners page. Tell us a little about yourself, your business or your audience and we'll review your application.
How do I contact you about my order?
For order enquiries, email orders@cocoandcopets.co.uk and include your order number where possible.
How do I contact you about returns?
For returns enquiries, email returns@cocoandcopets.co.uk. Please see our Returns information for the full process.
Do you ship across the UK?
We offer UK delivery. Delivery options, prices and estimated times will be shown at checkout and in our Delivery & Returns information.
Can I ask about a product before ordering?
Absolutely. If you have a question about a treat, supplement or treat box, contact us at hello@cocoandcopets.co.uk and we'll be happy to help where we can.